Help center
Find answers fast, or reach our team when you need a human. Browse common topics below, check the FAQ, or send us a message.
Need something else?
Our support team typically responds within one to two business days. For account-specific issues, use the email tied to your Neioppay account.
Getting started
Accounts, verification, and how Neioppay works day to day.
Transfers & currencies
Sending, receiving, converting, and multi-currency balances.
Business banking
Tools for companies moving money locally and across borders.
Security & compliance
How we protect accounts and meet AML / regulatory duties.
Privacy & terms
How we handle data and the rules for using Neioppay.
Delete your account
Steps to close your Neioppay account and request data deletion.